Submit a request

Common delivery countries are displayed at the top

Please note that we cannot guarantee the cancellation of your order in case it has already been packed. We can never change the contents of an order, we can only cancel it. We can, unfortunately, never cancel Sign Up orders.

Please let us know which items you want to have exchanged or returned. Please note that we currently only offer exchanges for orders that were sent with UPS from our EU warehouse and not from our warehouse in the US.

Please add these. We won't be able to help you without them. Also kindly note that it can take up to 2 weeks before your return is processed. Before this, we are unable to help you with your request. Please contact us if it has been more than 2 weeks since delivery.

For orders shipped from or within the US, we cannot change or ask for the address to be updated. If it is shipped from Europe, we can ask UPS to update it once the shipment is on its way to you but cannot guarantee any success. Changes cannot be made to addresses in other countries or states. For security reasons, we can never change the address on Sign-up orders or any orders paid with Klarna invoice.

If the address is incorrect, we can cancel your order so that you can place a new one with the correct address. There is a bigger chance of success with cancellations. If we would be unsuccessful, we can still ask for the address to be updated.

Our apologies to learn of this. So we can help you as quickly as possible, please upload a picture of the incorrect item that you have received through the 'attach files' segment below. If there is something missing from your shipment, please do NOT throw away your packaging. Instead, please take a photo of the packaging and explain what was missing from the shipment. Make sure you capture all sides of the box and everything in it. The shipping label also needs to be fully visible in one of the photos.

If the package you have received was empty, you must contact your local UPS or FedEx as soon as possible to notify them of this. If something has happened during the transport, it is important that they make their necessary investigations. Please include any information about this exchange when contacting us or get back to us with it when you have submitted your request.

We're really sorry to learn about any damaged goods. So that we can help you as quickly as possible, please make sure to attach/include pictures of the damaged product and if applicable the packaging. It is easily done at the bottom of this contact form. Thank you.