Viewing info relevant to US Customers
We're sorry to hear of the issues that you are experiencing. If you have not, we urge you to contact the shipping company, with your tracking number as soon as possible to receive the quickest and best help. Oftentimes, they are able to sort out any issues with the delivery. If for some reason, any action or help would be needed from our side, they will let you know. In these cases, please contact us through the contact form below. You can then provide the detailed information we need so we can provide you with quicker help. By contacting UPS before reaching out to us, usually means that your errand may be resolved more quickly.
If your order was shipped from our EU warehouse, please contact UPS US here.
If your order was sent domestically within the US, please contact FedEx.
Thank you for your cooperation! We look forward to helping you if needed.