Alert - Currently high shipping volumes!
Following our sales and a very high increase in placed orders, we are experiencing a delay in sending out shipments. Your order will be shipped as soon as possible. However, at this point, your order may be delayed up to 5 business days.
We kindly ask you to wait before contacting us regarding an unsent shipment until these 5 days have passed as this will allow us to put full focus on the customers we currently can help.
We’re doing our best to pack everything as quickly as we can and really appreciate your patience. We are, of course, very sorry for the delay!
Looking forward to receiving an online order is part of human nature at this point. We strive to ship all orders as soon as we can, and once it has been shipped, you will receive a tracking number and link via e-mail.
Your order is normally shipped the following business day and may often also be shipped the same day if your order is placed before 09.00 am GMT+1. Please note that we do not ship during weekends.
If you have not received any updates after 5 business days, please contact us and we will investigate and provide any necessary help.
You are always welcome to contact us regarding your order. However, we would like to point out that it would not be strange if it takes 2-5 business days before your order is shipped out. This is especially true if:
- Your order contains many different products. In these cases, it may take some effort to pack it, and it is also possible that your order first must be assembled from different warehouses.
- You ordered an older model. Your order might then have to be collected from an external warehouse before it can be packed and shipped to you.
We would also like to note in these cases that you may receive the tracking information and a notice that a shipment has been created but that it can take up to a week before the shipment is actually scanned and updated. This is because the shipping label has been printed but we are waiting for all the items to get to the warehouse from which we will ultimately ship your order.
Campaign and sales periods
We would, of course, also like to add that during periods of campaigns and sales, it may take slightly longer before your order is shipped out and that some delay can be expected.