My return order has been delivered to your warehouse. When will I receive my refund or exchange?

Firstly, thanks for successfully returning your order to us. 

We will, of course, do our best to unpack it and process your request as soon as possible. We are thorough with our review process and can during periods of time receive many return orders. We are, therefore, kindly asking for your patience in our handling of your errand. 

If your order has been delivered, it will be handled. Please allow this process to take up to 2 weeks before contacting us further. During this time, our customer service team will be unable to help you with your request. Your patience here is sincerely appreciated. However, if you are yet to receive an update after two weeks, by all means, please contact us as it should not take this long time. We will then help you sort everything out. 

When contacting us, please remember to include the tracking number of your return and state which shipping company you used. 

We're really sorry for any delay. Again, many, many thanks for your cooperation and patience.