Viewing info relevant to US customers
To return your order, please follow the steps below:
- Please register your return via this link. Once your registration is submitted and approved, your return shipping label will be emailed to you.
- Print the label and pack the products you wish to return safely in the shipping box. If you are returning shoes, please remember not to damage the shoe box with tape, writing, shipping labels, etc.
- Drop off your return at a FedEx drop off location (if shipped within the US) or DHL drop off location (if shipped from EU). You can easily find one when you type your address here (FedEx) or here (DHL).
It can take up to two weeks to process a return once we have received and approved it. The return department will contact you via e-mail as soon as your return has been processed and refunded.
Please read our Terms and Conditions on paragraph 7 here.