Do I need to pay for returns and exchanges?

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At this point, we do, unfortunately, not provide any prepaid return labels nor any free returns for our customers. 

Instead, you as a customer are yourself responsible for arranging and paying for your return order to be sent back to our warehouse. We do not refund any shipping fees that were paid when placing your order. 

Exchanges

If you want to exchange your product for a different size, and your order was shipped to you from our EU warehouse, you can return your item and we will ship back your desired size without any further cost. Sadly, we are unable to offer any exchanges for other products or models. We also regret to inform you that we do not offer any exchanges for orders shipped from our US stores and our external New Jersey warehouse. However, in these cases, you are most welcome to place a new order for an item that you wish to receive.