If your order is of a Sign-up product, please see this information
Please note that we strive to ship all orders as quickly as possible, and may, therefore, not be able to fulfill your wish to cancel the order if it is packed and ready to be sent out. You are welcome to return your order for a refund. For return instructions, see here.
Kindly also note that we are unable to return the shipment while it is on its way to you by contacting the courier. Beyond that, if you refuse delivery and the return is automatically returned to us, we may charge you for the return shipment - a fee of up to 50 USD. We recommend receiving the order and shipping it back to us as this return is less expedient but considerably cheaper.