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We receive a lot of returns and process them sequentially. Therefore, it may take up to two weeks for your return to be processed. You will receive an email when the refund has been issued.
Please note that during sales periods, it might take a bit longer to process your return. We thank you for your patience.
If you haven't heard from us after two weeks, please start by checking with the tracking number of your return that the parcel has actually reached the warehouse and is not stuck on the way.
If it has been delivered, you are welcome to contact us via this link. Don't forget to add your order number and the tracking number of your return.