Viewing info relevant to UK Customers
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We at SNS want you to be happy with your purchase. If you by any chance wouldn’t be, you are welcome to return any item(s) you have purchased online for a refund. Please follow the steps below and make sure to carefully read through the terms.
Terms:
- The return must be registered less than 30 days after receiving your order.
- Please fill out the return form that you can download here with all your information: full name, order number, email address: UK Return Form.pdf
- Put it inside the box. It is very important that it is enclosed, otherwise, we will not be able to process your return.
- Any product(s) must be returned in mint condition. The products should not have been worn, used or washed (other than tried on). Returns will only be accepted if the products are returned with the original packaging fully intact and with all labels and tags attached to the product
- Remember that the shoe box is part of the product and cannot be damaged. If we receive a damaged shoebox in return, SNS reserve the right to deduct 30 EUR from your refund.
- SNS does not provide free return shipping. The return shipping cost will be deducted from your refund.
- SNS does not refund any shipping fees or any customs fees that have been paid by the customer.
- SNS does not offer exchanges. If you would like to exchange a product, you may easily do so by returning the item you do not wish to keep and place a new order.
How to find out where your order is shipped from:
In order to follow the processes bellow, you will need to know where your order is shipped from.
To find out where your order is shipped from, please look your order confirmation email or order shipment email.
Steps if you are returning your products to the store in the UK:
Sneakersnstuff
107-108 Shoreditch High St
Hackney - London E1 6JN
- We advise you to pick an option where the return shipment is trackable. This is for your own convenience and safety.
- Save the tracking number and any receipt from when leaving the return shipment.
Steps if you are returning your products to our EU warehouse:
- Please register your return via this link: https://sns.returnado.com. Once your registration is submitted, your return shipping label will be emailed to you.
- Print the label and pack the products you wish to return safely in the shipping box. If you are returning shoes, please remember not to damage the shoe box with tape, writing, shipping labels, etc.
- Drop off your return at a DHL access point. You can easily find one when you type your address here: https://locator.dhl.com/
- Your refund will be processed as soon as SNS has received and approved your return. Please allow 2 weeks for return shipping, warehouse handling and bank transaction to clear. Once your return has been handled, we will notify you via email.
Improving our return services
We want to improve the customer experience and understand that a vital part of this includes returning orders. We may, therefore, reach out to you with a short update asking for your feedback once your return has been completed. Your input, whether positive or negative here is greatly appreciated.
Thank you for your cooperation. Stay safe.