The default shipping option on our website is to order to a UPS Access Point, which is a slightly cheaper option than ordering to a home address. If you want to order to your home you must actively select it.
Based on common, regional practices and to ensure certain levels of expediency in delivery, our shipping partners may leave the shipment at the delivery address even if no one is there to receive it and sign for it. The courier will only do this if they deem it safe to leave the parcel at the delivery address. Therefore, as a customer, it is, ultimately, your responsibility to be available at the delivery address if you wish to ensure that you can safely receive it yourself. Once you receive the tracking information, you will be able to see the estimated delivery date for your delivery.
In the unfortunate event, you are unable to locate a delivered shipment at your address, we will, of course, do our best to help you. Before we can assist you, we kindly ask you to contact the courier as soon as possible so they may provide more extensive information about the delivery, as this in some cases may help you locate the parcel.
If you are unable to receive help from the shipping company, we then ask you to contact us through our contact form below. We will then do our absolute best to help you in the matter. Please make sure to include information about your communication with the shipping company as it will be necessary for us to properly help you.