UK: +44 808 164 0700
Sweden: +46 (0)8 743 03 22
Phone hours: 9.00 am - 4.00 pm GMT+1
If you have one - please include it. It's always helpful and often required for us to help you
Common delivery countries are displayed at the top
Please note that we cannot guarantee the cancellation of your order in case it has already been packed. We can never change the contents of an order, we can only cancel it. We can, unfortunately, never cancel Sign Up orders.
Please let us know which items you want to have exchanged or returned.
Please add these. We won't be able to help you without them. Also kindly note that it can take up to 2 weeks before your return is processed. Before this, we are unable to help you with your request. Please contact us if it has been more than 2 weeks since delivery.
We apologize to hear of this inconvenience. Before we can move on to investigating your errand, we kindly ask you to contact the shipping company that has delivered the parcel so that they can make their own investigations. This may help you locate the shipment and will be necessary for us to take your errand forward. Kindly also provide us with as many details regarding the errand as possible so that we can make a thorough investigation. Thank you!
We cannot change the address before the order is shipped but can ask the shipping company to try to change it if it is sent to a home address. If you have selected delivery to a UPS access point, we are unable to change the delivery address. In these cases, please contact UPS to see if they are able to help in any way. Changes cannot be made to addresses in other countries. For security reasons, we can never change the address on Sign-up orders or any orders paid with Klarna invoice.
If the address is incorrect, we can cancel your order so that you can place a new one with the correct address. There is a bigger chance of success with cancellations. If we would be unsuccessful, we can still ask for the address to be updated.
Our apologies to learn of this. So we can help you as quickly as possible, please upload a picture of the incorrect item that you have received through the 'attach files' segment below.
If there is something missing from your shipment, please do NOT throw away your packaging. Instead, please take a photo of the packaging and explain what was missing from the shipment. Make sure you capture all sides of the box and everything in it. The shipping label also needs to be fully visible in one of the photos.
If the package you have received was empty, you must contact your local UPS as soon as possible to notify them of this. If something has happened during the transport, it is important that they make their necessary investigations. Please include any information about this exchange when contacting us or get back to us with it when you have submitted your request.
We’re sorry to learn of this! Please include detailed pictures of the damage through the link below so that we can make a thorough and detailed assessment of your case.
We're really sorry to learn about any damaged goods. So that we can help you as quickly as possible, please make sure to attach/include pictures of the damaged product and if applicable the packaging. It is easily done at the bottom of this contact form. Thank you.
Please tick the box if your order includes a Sign-up
Please include as much info as possible about your request. This allows us to help you faster. Current reply times are within 24 hours.