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We're sorry to hear of the issues that you are experiencing! We kindly ask you to contact the shipping company with your tracking number as soon as possible to receive the quickest help. Oftentimes, they are able to sort out any issues with the delivery. If any action is needed from our side, they will let you know. In these cases, please contact us through the contact form below. You can then provide the detailed information we need so we can provide you with quicker help. By contacting the shipping company before reaching out to us, usually means that your errand may be resolved more quickly.