Viewing info relevant to EU Customers
We understand that sometimes circumstances change, but unfortunately, due to our logistical process, modifying or cancelling orders after they're placed isn't possible. Orders quickly move into warehouse processing to ensure speedy delivery to our customers, at which point we can no longer make any changes.
If your order is being sent from our EU warehouse and the delivery address is not in Sweden, Belgium, the UK, Germany, the Republic of Ireland, or Luxembourg, it will be shipped with UPS. You'll receive an email with the tracking number as soon as it's dispatched. For the most control over your delivery, we recommend creating a free UPS My Choice account and installing the UPS app. This lets you easily redirect your package to a convenient pickup point if you can't be home, ensuring your parcel's security. Even if you can't get to the pickup point, this option helps prevent your package from being lost or stolen. If the package remains uncollected, UPS will return it to us, and we'll process your refund once it arrives back at our warehouse.
For orders going to Sweden (PostNord), Belgium (Bpost), the UK (Evri), Germany (DHL), the Republic of Ireland (Fastway), and Luxembourg (GLS), you can manage delivery changes through the respective carrier's app, website, or customer service.
For security reasons, we cannot change the address for Sign-Up products. We must ship them to the address you used when signing up.
If you've paid using Klarna invoices, we also cannot change the address for security reasons. This is to prevent fraudulent purchases.