Viewing info relevant to EU Customers
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Terms:
- The return must be registered less than 30 days after receiving your order.
- Any product(s) must be returned in mint condition. The products should not have been worn, used or washed (other than tried on). Returns will only be accepted if the products are returned with the original packaging fully intact and with all labels and tags attached to the product
- Remember that the shoe box is part of the product and cannot be damaged. If we receive a damaged shoebox in return, SNS reserve the right to deduct 30 EUR from your refund.
- SNS does not provide free return shipping. The return shipping cost will be deducted from your refund.
- SNS does not refund any shipping fees or any customs fees that have been paid by the customer.
- SNS does not offer exchanges. You are welcome to place a new order.
Steps if you have purchase from our European warehouse:
- Please register your return via this link. Once your registration is submitted, your return shipping label will be emailed to you.
- Print the label and pack the products you wish to return safely in the shipping box. If you are returning shoes, please remember not to damage the shoe box with tape, writing, shipping labels, etc.
- Drop off your return at a DHL access point. You can easily find one when you type your address here: https://locator.dhl.com/
- Your refund will be processed as soon as SNS has received and approved your return. Please allow 2 weeks for return shipping, warehouse handling and bank transaction to clear. Once your return has been handled, we will notify you via email.
*If you have purchased from our US warehouse, please click here: