Based on common, regional practices and to ensure higher levels of expediency in delivery, our shipping partners may leave the shipment at the delivery address without anyone signing for it. Because of this, we encourage our customers to be available during the delivery date or if applicable, to select delivery to a UPS Access Point to ensure being able to safely receive it. It is also, therefore, ultimately, the customer's responsibility to ensure they are available and able to receive the shipment at the address provided.
However, in the unfortunate event, you are unable to locate the shipment at your address, we will, of course, do our best to help you. Before we can assist you, we kindly ask you to contact the shipping company as soon as possible, so they may provide more extensive information about the delivery. This can in some cases help you locate the package as the shipping company may have some important info. This is also necessary in order for us to help you further.
- You can find the contact information for UPS here. You may need to change to the correct delivery country to find the correct contact info.
- You can find the contact information for DHL here. You may need to change to the correct delivery country to find the correct contact info.
If UPS is unable to fully resolve the matter, please contact us through our contact form below. We will then do our absolute best to help you. Make sure to include information about your communication with the shipping company as it will be necessary for us to properly help you.
We're sorry for the inconvenience and thank you for your cooperation. We look forward to helping you.