Viewing info relevant to EU Customers
We cannot change the address of the order before it has been sent out. Once it has been shipped, we can contact the shipping company and ask them to change the address. However, we cannot guarantee that it will be possible to change the address before a first delivery attempt has been made. This is only possible if you have selected delivery to a home address and not an access point.
Please contact us through the contact form below and advise of any changes you wish to make. Kindly select the appropriate topic for your concern to ensure that it reaches the correct department in time.
Please note that if you placed an order to a UPS access point, it will be delivered to an Access point near you, and it is not possible for us to change the delivery to your home address or to a different access point. If you experience any difficulties retrieving your order from an access point, please contact your local UPS to see if they are able to help in some way. You can find the contact information for UPS here.
- If your order is for a Sign-Up product, we can never change the address for security reasons. We must ship it to the address you have signed up using.
- For other security reasons, if you have paid using Klarna invoices, we can also not change the address. This is to prevent fraudulent purchases.
- We cannot change the address to one located in another country.
There is a typo in my address, can you amend it?
We cannot make any amendments before the order is shipped out. However, please contact us with the correct information and we will forward it to the courier. We cannot guarantee that any changes will be made in time before the first delivery attempt. We can also recommend that you contact the courier that is to deliver your parcel on the day of delivery. It is possible that they can forward the necessary information to the driver so that they can successfully make the delivery.