No, you can unfortunately not cancel your Sign-up order.
Many customers choose to participate in our Sign-ups and only a lucky few will win. From drawing the winners, we automatically reserve an amount via the selected payment method selected during the sign-up and create an order so it can be shipped as soon as possible.
With the way we handle these orders, we are unable to cancel the order before it is sent out to you and cannot respond to any such requests. This is the unfortunate way it is, however, it is clearly stated when signing up, that canceling orders is not a possibility.
If you still do not wish to receive your order, you may, of course, return your order when you have received it. You can find instructions on how to return your order here.
Kindly also note that we are unable to return the shipment while it is on its way to you by contacting the courier. Beyond that, if you refuse delivery and the return is automatically returned to us, we may charge you for the return shipment - a fee of up to 40 Euros. We recommend receiving the order and shipping it back to us with the local post service as this return is less expedient but considerably cheaper.
Thank you for your understanding.
Can I return a raffle product I've purchased in-store?
No. All in-store raffle purchases are final.