Many customers choose to participate in our Sign-ups and only a lucky few will win. From drawing the winners, we automatically reserve an amount via the selected payment method selected during the sign-up and create an order so it can be shipped as soon as possible.
With the way we handle these orders, we are unable to cancel the order before it is sent out to you and cannot respond to any such requests. This is clearly stated when signing up that cancelling orders is not possible.
We are unable to recall the parcel while it is on its way to you. If you refuse the delivery and the order is automatically returned to us, we may charge you for the return shipment - a fee of up to 40 euros. And the refund can take up to 6 weeks.
We recommend you to receive the order and return it via Returnado. It will be cheaper and faster.
Can I return a raffle product I've purchased in-store?
All in-store raffle purchases are final.