If your order is of a Sign-up product, please see this information
As long as your order has not been dispatched from our warehouse, we can, of course, cancel it and refund your purchase.
If you want to cancel your order, please contact us as soon as possible via the contact us form through the link below. Please note that we strive to ship all orders as quickly as possible, and may, therefore, not be able to fulfill your wish to cancel the order if it is packed and ready to be sent out. In these unfortunate events, you may, of course, still return your order to us for a refund. For return instructions, see here.
Kindly also note that we are unable to return the shipment while it is on its way to you by contacting the courier. Beyond that, if you refuse delivery and the return is automatically returned to us, we may charge you for the return shipment - a fee of up to 40 Euros. We recommend receiving the order and shipping it back to us with the local post service as this return is less expedient but considerably cheaper.
We are, of course, sorry for any inconveniences here, in case you are required to return your order.