If your order is of a Sign-up product, please see this information
We strive to ship all orders as quickly as possible and as soon as you have received the order confirmation email, you will not be able to cancel the order.
You are welcome to return your order for a refund. For return instructions, see here.
We are unable to recall the parcel while it is on its way to you. If you refuse the delivery and the order is automatically returned to us, we may charge you for the return shipment - a fee of up to 40 Euros. And the refund can take up to 6 weeks.
We recommend receiving the order and shipping it back to us as this return is less expedient but considerably cheaper.