Viewing info relevant to EU Customers
Please read our Terms and Conditions on paragraph 7 here.
If you have purchased from our US warehouse, please click here.
These instructions are for returning an order that was shipped from our EU Warehouse. Please refer to your order confirmation email to find out where your order is shipped from.
- Please register your return via this link. Once your registration is submitted and approved, your return shipping label will be emailed to you.
- Print the label and pack the products you wish to return safely in the shipping box. If you are returning shoes, please remember not to damage the shoe box with tape, writing, shipping labels, etc.
- Drop off your return at a DHL access point. You can easily find one when you type your address here: https://locator.dhl.com/
- It can take up to two weeks to process a return once we have received it. The return department will contact you via e-mail as soon as your return has been processed and the refund has been issued.