Viewing info relevant to Global Customers
We cannot change the address of the order before it has been sent out. Once it has been shipped, we can contact the shipping company and ask them to change the address. However, we cannot guarantee that it will be possible to change the address before a first delivery attempt has been made.
Please contact us through the contact form below and advise of any changes that you wish to be made. Kindly select the appropriate topic for your concern to ensure that it reaches the correct department in time.
We cannot change the address to one located in another country.
- If your order is for a Sign-Up product, we can never change the address for security reasons. We must ship it to the address you have signed up using.
- For other security reasons, if you have paid using Klarna invoices, we can also not change the address. This is to prevent fraudulent purchases.
- If you have ordered to an Access / Pick-up point, we cannot reroute the delivery to a different access point.
There is a typo in my address, can you amend it?
We cannot make any amendments before the order is shipped out. However, please contact us with the correct information and we will forward it to the courier. We cannot guarantee that any changes will be made in time before the first delivery attempt. We can also recommend that you contact the courier that is to deliver your parcel on the day of delivery. It is possible that they can forward the necessary information to the driver so that they can successfully make the delivery.