Unfortunately, no. Orders move into processing quickly after winners are selected. Remember, many people participate, and only a lucky few will win.
We understand this might not be ideal, but it's important to remember that you agreed to this policy during the sign-up process. We strive for transparency, and it's clearly communicated beforehand.
Choosing to refuse delivery incurs a processing fee of up to 40 EUR and can delay your refund by up to 6 weeks. To avoid these costs and delays, we strongly recommend accepting your parcel and initiating a return through our return portal Returnado. This method is faster and less expensive.
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