Viewing info relevant to Global Customers
The return process can take up to 14 days following the arrival to our warehouse. As soon as the return has been completed and the refund processed, you will receive an email.
Please note that during sales periods, it might take a bit longer to process your return.
If you haven't heard from us after 14 days, please start by checking with the tracking number of your return that the parcel has actually reached the warehouse and is not stuck on the way.
If it has been delivered, you are welcome to contact us via this link. Don't forget to add your order number and the tracking number of your return.